Privacy Policy

Couch & Co (“We“) are committed to protecting and respecting your privacy.

This policy (together with our Cookie Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We are committed to safeguarding the privacy of our website visitors and service users. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Couch & CO Unit D0 West End Mill, Leopold Street, Long Eaton, NG10 4QD is the Controller for the purpose of the UK General Data Protection Regulation (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and any successor legislation.

You can contact us by emailing

Our website is not intended for children and we do not knowingly collect data relating to children.

1. What is Personal Data?

“Personal Data” means any information relating to an identified or identifiable natural person, known as a “data subject”, who can be identified directly or indirectly. It may include names, addresses, email addresses, telephone numbers, IP addresses, location data and other similar information. It may also include “special categories of personal data” such as racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union memberships, genetic data, biometric data for the purpose of uniquely identifying a data subject, data concerning health or data concerning a natural person’s sex life or sexual orientation.

2. The information we collect from you and how we collect it

We will collect and process the following Personal Data about you:

– Identity Data. This type of data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

– Financial Data. This category of data includes bank account and payment card details.

– Transaction Data. This category of data includes details about payments to and from you and other details of products and services you have purchased from us.

– Technical Data. This category of data includes internet protocol (IP) address, your login data, operating system and platform, and other technology on the devices you use to access our site.

– Profile Data. This category of data includes your username and password for an online account, purchases or orders made by you, your interests, preferences, feedback and survey responses.

– Usage Data. This category of data includes [information about how you use our site, products and services.

– Marketing and Communications Data. This category of data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

2.1 Information you give us

Through direct interactions. This is usually identity, contact, transaction, profile, marketing and financial data and information about you that you give us, either about yourself or other data subjects e.g individuals whose details are included in any materials provided by you to us, by filling in forms on our site (our site), by creating an online account on our site, by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you complete an order, enter a competition, prize draw or giveaway, complete an enquiry form, order a swatch, or click the chat function, correspond with us and if you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number, gender, date of birth and financial and credit card information.

2.2 Information we collect about you

Through automated technologies or interactions. As you interact with our site we will automatically collect technical and usage data about you and your equipment including the following information:

– Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

– Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

2.4 Aggregated Data

Aggregated Data such as statistical or demographic data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

2.3 Special categories of personal data

We do not collect any special categories of personal data (defined in section1) about you nor do we collect any information about criminal convictions and offences.

Our Website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use, the purposes for which we use them, and how you can disable them, please see our Cookie policy.

4 Uses made of the information
In this section we have set out:

– The general categories of Personal Data that we may process;
– The purposes for which we may process that Personal Data; and
– The legal basis for the processing of that Personal Data.